Privacy Policy

Terms & Conditions

This document is an electronic record under the Information Technology Act, 2000 and related rules, as amended. It is generated by a computer system and does not require physical or digital signatures.

This document is published in accordance with Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires publishing the Terms of Use, Privacy Policy, and related rules for access to the website https://www.wiluminatytv.com, including its mobile versions (the “Platform”).

The Platform is owned by WILUMINATY TV, incorporated under the Companies Act, 1956, with its registered office in Nagpur (“Platform Owner”, “we”, “us”, “our”).

Your use of the Platform and its services is governed by these Terms of Use and applicable policies. By using the Platform, you enter into a binding agreement with the Platform Owner. Any additional or conflicting terms proposed by you are expressly rejected.

These Terms may be modified at any time. You are responsible for reviewing them periodically.

For these Terms, “you”, “your”, or “user” refers to any individual or legal entity using the Platform.

By accessing or using the Platform, you agree to these Terms of Use.

Use of Platform

  • You agree to provide accurate and complete information during registration and are responsible for all activities under your account.
  • We do not guarantee the accuracy or suitability of information on the Platform and are not liable for errors.
  • Use of the Platform and Services is at your own risk.
  • All Platform content is proprietary and protected by intellectual property laws.
  • Unauthorized use may result in legal action.
  • You agree to pay applicable charges for Services.
  • You must not use the Platform for unlawful purposes.
  • Third-party links are provided for convenience and are governed by their own policies.
  • Transactions create a legally binding contract with the Platform Owner.
  • You agree to indemnify the Platform Owner against claims arising from your breach of these Terms.
  • Neither party is liable for failure due to force majeure events.
  • These Terms are governed by Indian law.
  • Courts in Nagpur, Maharashtra have exclusive jurisdiction.
  • All communications must use the contact details provided on the Platform.

Privacy Policy

Introduction

This Privacy Policy explains how WILUMINATY TV collects, uses, stores, and processes personal data through its Platform. You may browse some sections without registration. Services are offered only within India, and data is primarily stored in India.

By using the Platform, you agree to this Privacy Policy and applicable laws. If you do not agree, do not use the Platform.

Collection of Information

We collect personal data when you use our Platform or services. This may include name, contact details, date of birth, address, and identity proof. Sensitive data such as payment details may be collected with consent.

We may analyze user behavior in aggregate. Transaction data may be collected by third-party partners and governed by their policies.

Usage of Data

Personal data is used to:

  • Provide services
  • Improve user experience
  • Process orders and payments
  • Resolve disputes
  • Prevent fraud
  • Inform users about updates and offers

Marketing communications can be opted out of.

Sharing of Data

Data may be shared:

  • With affiliates and internal teams
  • With service providers such as logistics or payment partners
  • With government authorities when required by law
  • To protect legal rights or public safety

Security

We follow reasonable security practices. However, internet transmission is not fully secure. Users are responsible for safeguarding login credentials.

Data Retention & Deletion

Users may delete their accounts via profile settings. Data may be retained if legally required or to prevent fraud.

Your Rights

You may access, update, or correct personal data through the Platform.

Consent

By using the Platform, you consent to data processing and communications via SMS, email, or calls. Consent may be withdrawn by contacting the Grievance Officer, subject to service limitations.

Policy Updates

Users should review this policy periodically. Significant changes will be notified as required by law.

Contact Information

Grievance Officer: To be inserted
Phone Support: Monday–Friday (9:00–18:00)

Refund & Cancellation Policy

  • Cancellation requests must be made within 1 day of order placement.
  • Orders already shipped cannot be cancelled.
  • Perishable items are non-cancellable unless defective.
  • Damaged or defective items must be reported within 1 day of receipt.
  • Refunds are subject to verification.
  • Approved refunds are processed within 15 days.

Return Policy

  • Returns/exchanges are allowed within 30 days of purchase.
  • Items must be unused and in original condition.
  • Sale items may not be eligible.
  • Only defective or damaged items qualify for replacement.
  • Certain items may be exempt and will be disclosed at purchase.
  • Approved returns will be processed after quality inspection.

Shipping Policy

  • Orders are shipped via registered courier or speed post.
  • Shipping usually occurs within 7 days, subject to courier timelines.
  • Delivery delays caused by couriers are not our liability.
  • Orders are delivered to the address provided at checkout.
  • Shipping charges, if any, are non-refundable.

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